ALL OUR SALES ARE FINAL, NO RETURNS, NO REFUNDS OR EXCHANGES.
Damaged & Missing Parts
If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
Suspected or Actual Damage If Shipped by Truck Freight
If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down before the delivery crew leaves.
If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging.
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems. Merchandise under a manufacturer's warranty must be brought back to the store and inspected before the warranty can be applied.
Canceled orders are subject to a cancellation fee of 25% of the full retail value of the product at the time that the order was placed. If you purchase a special order product, once the furniture is ordered you cannot cancel. No refunds under any circumstance, even if the furniture is not at the store.